Terms & Conditons

Return Policy

There is 7 day return policy from when you receive your item to notify us that you would like to return your item.  To return your item, all you need to do contact us to request a return.  Note: as long as your initial request (email or voicemail) is within the 7 day period, your return will be honoured regardless of how immediate our response.

Ukuleles: Should you change your mind, for whatever reason, we provide a 7-day return policy with a full refund from the date you receive your ukulele.  We will refund you for the product alone once we have received it.  The ukulele must be returned in it’s original ‘new saleable’ condition (instrument must be in the identical condition, unaltered and undamaged as when it was shipped from us).  We receive the right to refuse refunds if the instrument is not received back in unused and saleable condition.

Accessories: If the item arrives damaged or faulty, a full refund will be given within 7-days from the date you receive your item.

Return of the product is at the responsibility of the buyer, unless the product received is damaged and/or faulty upon receipt we will cover the return postage.  The full refund is for 100% of the product purchased, any shipping fees will not be refunded.  If you think your ukulele was damaged in shipping, please notify us right away so we can file a claim with Australia Post.  Please keep the original packaging available for inspection and take photos of how it was received.  All products are inspected thoroughly before dispatched.

International customers will be held accountable for any customs and duties incurred by the shipment, as well as arranging return shipment of the item.

No returns available for pre-owned or consignment instruments unless you receive it damaged and/or faulty.  Please contact us before returning the instrument.

Warranty

Any warranty claims is limited to the original purchaser, the warranty does not cover damages to the instrument due to alterations or modifications, accidents, neglect abuse, improper handling, misuse, extremes in heat or humidity or temperature and normal wear and tear. 

Each builder has it’s own warranty policy and is limited to it’s original owner.  Most of our builders operate a ‘back-to-base’ warranty policy, so for an instrument that fail during the warranty period, where the instrument arrived in good condition, the buyer will be responsible for the cost of returning the goods to the builder for warranty repairs.   

Consumable items such as strings and straps are not covered by any warranty.  

If you have any questions about the warranty period please contact us.

Refer to each builder’s warranty policies below:

  • Lifetime warranty limited to it’s original owner. The warranty does not cover damages to the instrument due to alterations or modifications, accidents, neglect abuse, improper handling, misuse, extremes in heat or humidity or temperature and normal wear and tear. This warranty does not include any pick-ups, electronic hardware, tuning machines, cases and it’s hardware.

  • de Houtwinkel LC. warrants the instruments to be free from defects in materials and workmanship for 7 years after it’s original purchase. This warranty does not include pick-ups, switches, jacks, controls, all other electronic components, tuning machines, hardware, pickguards, plated surfaces, cases and case hardware. This warranty applies only to the original retail purchaser when this instrument is purchased from an authorised de Houtwinkel LC dealer or from de Houtwinkel LC. and is subject to the limitations set forth herein. Please read the full terms of de Houtwinkel’s warranty policy.

  • Lifetime warranty limited to it’s original owner. The warranty does not cover damages to the instrument due to alterations or modifications, accidents, neglect abuse, improper handling, misuse, extremes in heat or humidity or temperature and normal wear and tear. This warranty does not include any pick-ups, electronic hardware, tuning machines, cases and it’s hardware.

  • All new Waiz instruments are warranted to be free from defects in materials and workmanship for a period of 3 years of the original retail purchaser, subject to the limitations contained in this warranty. Here are some limitations of this warranty: Any instrument that has been altered or modified in any way or upon which the serial number has been tampered; damaged due to misuse, negligence, accident, or improper operation; subjected to extremes of humidity or temperature; normal wear or tear. Please read the full terms of the warranty policy here.

Payments

All prices displayed and payments accepted are in Australian Dollars only.